Own your mistakes
Key is to listen for the things that people aren't talking about.
When is it time to stop listening and to start acting?
When you have a new position you have 90 days to set a course for the way that things are going to change. If you wait to long things return to a state of normal, and you become part of the system. Too early and you don't have a full understanding of the situation.
Leader doesn't have to be the voice as much as create the voice.
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